Cookie Policy
Cookie Policy
Last Updated: [30/6/26]
Welcome to FurFree.
This Cookie Policy explains how FurFree ("we", "our", or "us") uses cookies and similar technologies when you visit our website.
By continuing to use our website, you agree to the use of cookies as described in this policy, subject to the choices you make through our cookie consent banner.
1. What Are Cookies?
Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website.
They help websites function correctly, remember your preferences, improve your browsing experience and provide information about how visitors use a website.
Cookies cannot access information stored elsewhere on your device or identify you personally unless you choose to provide that information.
2. Why We Use Cookies
FurFree uses cookies to:
- Ensure our website functions correctly.
- Keep your shopping basket active during your visit.
- Enable secure checkout.
- Remember your preferences.
- Improve website performance.
- Analyse website traffic.
- Measure the effectiveness of advertising campaigns.
- Help us improve our products and services.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be switched off.
They enable functions such as:
- Shopping basket functionality
- Secure checkout
- Fraud prevention
- Website security
- Customer login (where applicable)
Without these cookies, parts of our website may not function correctly.
Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website.
They allow us to improve:
- Navigation
- Product pages
- Website speed
- Customer experience
We may use services such as:
- Shopify Analytics
- Google Analytics
Where possible, analytics data is collected in an aggregated or anonymised form.
Functional Cookies
These cookies remember your preferences to improve your browsing experience.
Examples include:
- Language preferences
- Cookie consent choices
- Previously viewed products
- Website settings
Marketing & Advertising Cookies
With your consent, we may use marketing cookies to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns.
These may include services such as:
- Meta (Facebook) Pixel
- Google Ads
- Other advertising platforms used by FurFree from time to time
These cookies may track your browsing activity across websites to provide more relevant advertising.
4. Third-Party Cookies
Some cookies on our website are provided by trusted third-party services that help us operate our business.
These may include:
- Shopify
- Payment providers
- Analytics providers
- Marketing platforms
- Customer support tools
- Social media integrations
Each third party is responsible for its own privacy practices.
We encourage you to review their individual privacy policies where appropriate.
5. Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customise your cookie preferences
You may change your preferences at any time through our cookie settings (where available) or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
6. Browser Controls
Most web browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies
- Receive notifications before cookies are stored
Instructions vary depending on your browser.
Please refer to your browser's help section for guidance.
7. How Long Cookies Are Stored
Some cookies are deleted when you close your browser (known as session cookies).
Others remain on your device for a specified period or until manually deleted (known as persistent cookies).
The length of time depends on the purpose of the cookie.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in legislation, technology or the services we use.
Any changes will be published on this page together with the revised "Last Updated" date.
9. Contact Us
If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us.
Email: support@fur-free.co.uk
For more information about how we collect and process personal data, please refer to our Privacy Policy.
Orders & Delivery
How long does delivery take?
We aim to process orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days after dispatch.
Will I receive tracking information?
Where tracking is available, you'll receive a dispatch email containing tracking details once your order has been shipped.
Can I change my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to assist before your order is dispatched.
Do you deliver throughout the UK?
Yes. FurFree delivers across the United Kingdom.
FurFree Roller
What does the FurFree Roller remove?
The FurFree Roller is designed to remove pet hair from sofas, carpets, pet beds, upholstery, clothing and other fabric surfaces.
Does it work on both dog and cat hair?
Yes. The FurFree Roller is effective on both dog and cat hair.
Is the FurFree Roller reusable?
Absolutely. Simply empty the collection chamber and continue using it again and again without the need for disposable sticky sheets.
Does the roller require batteries?
No. The FurFree Roller is completely manual and requires no batteries or charging
Grooming Rake & Comb
Which pets is the Grooming Rake & Comb suitable for?
The grooming tools are ideal for many medium and long-haired breeds that shed regularly.
Will it hurt my pet?
No. The rounded teeth are designed to gently remove loose undercoat and tangles when used correctly.
How often should I groom my pet?
This varies by breed and coat type, but regular grooming can help reduce shedding and keep coats looking healthy.
Can it help reduce pet hair around the home?
Yes. By removing loose fur before it falls naturally, regular grooming can help reduce the amount of hair found on furniture and flooring.
Ultimate FurFree Bundle
What is included in the Ultimate FurFree Bundle?
The bundle includes:
- FurFree Roller
- Grooming Rake
- Grooming Comb
Everything you need to tackle shedding and pet hair around your home.
Why should I choose the bundle?
The bundle combines grooming and cleaning tools in one convenient package while offering better value than purchasing products separately.
Which product should I use first?
For best results, use the Grooming Rake & Comb first to remove loose undercoat, then use the FurFree Roller to remove any remaining pet hair from furniture, bedding and clothing.
Returns & Refunds
Do you offer returns?
Yes. FurFree offers a 30-Day Satisfaction Guarantee.
How do I request a return?
Simply contact our support team with your order number and details of your request, and we'll guide you through the process.
How long do refunds take?
Approved refunds are typically returned to your original payment method. Processing times can vary depending on your bank or payment provider.
General Questions
Is FurFree eco-friendly?
Yes. The reusable FurFree Roller helps reduce the need for disposable lint rollers and sticky sheets.
Why choose FurFree?
We're committed to providing practical, reusable pet care solutions that help pet owners enjoy cleaner homes and happier pets.
How can I contact FurFree?
We aim to respond within 1 business day.
Can't find the answer you're looking for?
We're Here To Help
Get In Touch
Contact our friendly support team and we'll be happy to assist.