Terms & Conditions
Terms & Conditions
Last Updated: [Insert Date]
Welcome to FurFree.
These Terms & Conditions govern your use of the FurFree website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before placing an order.
1. About Us
FurFree is an online retailer specialising in reusable pet hair removal and pet grooming products.
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: support@fur-free.co.uk
Website: www.fur-free.co.uk
2. Eligibility
By placing an order with FurFree, you confirm that:
- You are at least 18 years of age.
- You are legally capable of entering into a binding contract.
- The information you provide is accurate and complete.
3. Products
We make every effort to ensure product descriptions, photographs and specifications are accurate.
However:
- Colours may vary slightly depending on your device.
- Product packaging may occasionally differ from images shown.
- Minor manufacturing variations may occur.
These variations do not affect the quality or intended use of the product.
4. Pricing
All prices are displayed in Pounds Sterling (£).
Prices include VAT where applicable.
We reserve the right to change prices at any time, although changes will not affect orders already accepted.
If a pricing error occurs, we will contact you before processing your order.
5. Orders
Placing an order does not automatically create a contract.
Your order becomes legally accepted when we send you an order confirmation email confirming dispatch of your goods.
We reserve the right to refuse or cancel an order where:
- Payment cannot be authorised.
- Fraud is suspected.
- Stock is unavailable.
- Incorrect pricing has been displayed.
- Delivery restrictions apply.
6. Payment
Payment must be received in full before your order is dispatched.
We accept payment using secure third-party payment providers including:
- Shopify Payments
- Stripe
- PayPal
- Other payment methods displayed during checkout
We do not store your payment card details.
7. Delivery
Delivery estimates are provided as guidance only.
While we always aim to dispatch orders promptly, delivery dates cannot be guaranteed.
We are not responsible for delays caused by:
- Courier services
- Severe weather
- Industrial action
- Customs delays
- Events beyond our reasonable control
Full delivery information can be found on our Delivery Information page.
8. Returns
If you change your mind, you may return eligible items within 30 days of receiving your order, subject to our Returns & Refunds Policy.
Returned items should:
- Be unused where reasonably possible.
- Be returned with original packaging where practical.
- Be securely packaged.
Certain items may not be eligible for return where permitted by UK law.
9. Faulty or Damaged Products
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.
Where appropriate, we will:
- Replace the item.
- Repair the item.
- Offer a refund.
Your statutory rights under UK consumer law remain unaffected.
10. Product Use
Our products are designed to assist with pet grooming and pet hair removal.
Customers should always:
- Use products as intended.
- Keep products away from young children when not in use.
- Supervise pets during grooming.
- Discontinue use if damage occurs.
FurFree accepts no responsibility for misuse of its products.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product photography
- Graphics
- Product descriptions
- Website design
- Text
is owned by or licensed to FurFree.
No content may be copied, reproduced or used without our written permission.
12. Website Availability
We aim to keep our website available at all times.
However, we cannot guarantee uninterrupted access due to:
- Maintenance
- Software updates
- Technical faults
- Events beyond our control
13. Limitation of Liability
Nothing within these Terms & Conditions limits or excludes liability where such limitation would be unlawful.
Subject to applicable law, FurFree shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss of business opportunities
Our total liability shall not exceed the amount paid for the relevant order.
This does not affect your statutory consumer rights.
14. Force Majeure
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Flooding
- Fire
- War
- Pandemic
- Industrial disputes
- Government restrictions
- Courier disruption
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy for further information regarding how we collect, store and use your personal information.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable consumer protection laws provide otherwise.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page together with the revised "Last Updated" date.
Continued use of our website following any updates constitutes acceptance of those changes.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@fur-free.co.uk
We are committed to providing excellent customer service and will aim to respond to your enquiry as quickly as possible.
Orders & Delivery
How long does delivery take?
We aim to process orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days after dispatch.
Will I receive tracking information?
Where tracking is available, you'll receive a dispatch email containing tracking details once your order has been shipped.
Can I change my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to assist before your order is dispatched.
Do you deliver throughout the UK?
Yes. FurFree delivers across the United Kingdom.
FurFree Roller
What does the FurFree Roller remove?
The FurFree Roller is designed to remove pet hair from sofas, carpets, pet beds, upholstery, clothing and other fabric surfaces.
Does it work on both dog and cat hair?
Yes. The FurFree Roller is effective on both dog and cat hair.
Is the FurFree Roller reusable?
Absolutely. Simply empty the collection chamber and continue using it again and again without the need for disposable sticky sheets.
Does the roller require batteries?
No. The FurFree Roller is completely manual and requires no batteries or charging
Grooming Rake & Comb
Which pets is the Grooming Rake & Comb suitable for?
The grooming tools are ideal for many medium and long-haired breeds that shed regularly.
Will it hurt my pet?
No. The rounded teeth are designed to gently remove loose undercoat and tangles when used correctly.
How often should I groom my pet?
This varies by breed and coat type, but regular grooming can help reduce shedding and keep coats looking healthy.
Can it help reduce pet hair around the home?
Yes. By removing loose fur before it falls naturally, regular grooming can help reduce the amount of hair found on furniture and flooring.
Ultimate FurFree Bundle
What is included in the Ultimate FurFree Bundle?
The bundle includes:
- FurFree Roller
- Grooming Rake
- Grooming Comb
Everything you need to tackle shedding and pet hair around your home.
Why should I choose the bundle?
The bundle combines grooming and cleaning tools in one convenient package while offering better value than purchasing products separately.
Which product should I use first?
For best results, use the Grooming Rake & Comb first to remove loose undercoat, then use the FurFree Roller to remove any remaining pet hair from furniture, bedding and clothing.
Returns & Refunds
Do you offer returns?
Yes. FurFree offers a 30-Day Satisfaction Guarantee.
How do I request a return?
Simply contact our support team with your order number and details of your request, and we'll guide you through the process.
How long do refunds take?
Approved refunds are typically returned to your original payment method. Processing times can vary depending on your bank or payment provider.
General Questions
Is FurFree eco-friendly?
Yes. The reusable FurFree Roller helps reduce the need for disposable lint rollers and sticky sheets.
Why choose FurFree?
We're committed to providing practical, reusable pet care solutions that help pet owners enjoy cleaner homes and happier pets.
How can I contact FurFree?
We aim to respond within 1 business day.
Can't find the answer you're looking for?
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Get In Touch
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