Delivery Information
Fast & Reliable UK Delivery
At FurFree, we know you're excited to receive your order. That's why we work hard to process and dispatch orders as quickly as possible.
Whether you're ordering our FurFree Roller, Grooming Rake & Comb or Ultimate FurFree Bundle, we'll keep you updated every step of the way.
Processing Your Order
📦 Order Processing Time
We aim to process all orders within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.
Delivery Times
🚚 Standard UK Delivery
Estimated delivery: 3–5 business days
🚀 Express UK Delivery (if offered)
Estimated delivery: 1–2 business days
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as adverse weather conditions, courier delays or peak seasonal demand.
Order Tracking
📍 Track Your Order
Where tracking is available, you'll receive a tracking number via email once your order has been dispatched.
This allows you to follow your parcel's journey and receive delivery updates directly from the courier.
Delivery Costs
💷 Delivery Charges
Delivery costs are calculated at checkout and will be clearly displayed before payment.
From time to time, FurFree may offer free delivery promotions or discounts.
Delivery Delays
⏳ Unexpected Delays
While we always strive to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact our support team and we'll be happy to assist.
Incorrect Delivery Information
🏠 Address Accuracy
Please ensure your delivery address is correct when placing your order.
Unfortunately, FurFree cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.
Need Help?
💚 We're Here To Help
If you have any questions regarding your order or delivery, please contact our customer support team.
We aim to respond to all enquiries within 1 business day.
Thank You For Shopping With FurFree
We appreciate every order and look forward to helping you create a cleaner, happier, fur-free home.
Orders & Delivery
How long does delivery take?
We aim to process orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days after dispatch.
Will I receive tracking information?
Where tracking is available, you'll receive a dispatch email containing tracking details once your order has been shipped.
Can I change my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to assist before your order is dispatched.
Do you deliver throughout the UK?
Yes. FurFree delivers across the United Kingdom.
FurFree Roller
What does the FurFree Roller remove?
The FurFree Roller is designed to remove pet hair from sofas, carpets, pet beds, upholstery, clothing and other fabric surfaces.
Does it work on both dog and cat hair?
Yes. The FurFree Roller is effective on both dog and cat hair.
Is the FurFree Roller reusable?
Absolutely. Simply empty the collection chamber and continue using it again and again without the need for disposable sticky sheets.
Does the roller require batteries?
No. The FurFree Roller is completely manual and requires no batteries or charging
Grooming Rake & Comb
Which pets is the Grooming Rake & Comb suitable for?
The grooming tools are ideal for many medium and long-haired breeds that shed regularly.
Will it hurt my pet?
No. The rounded teeth are designed to gently remove loose undercoat and tangles when used correctly.
How often should I groom my pet?
This varies by breed and coat type, but regular grooming can help reduce shedding and keep coats looking healthy.
Can it help reduce pet hair around the home?
Yes. By removing loose fur before it falls naturally, regular grooming can help reduce the amount of hair found on furniture and flooring.
Ultimate FurFree Bundle
What is included in the Ultimate FurFree Bundle?
The bundle includes:
- FurFree Roller
- Grooming Rake
- Grooming Comb
Everything you need to tackle shedding and pet hair around your home.
Why should I choose the bundle?
The bundle combines grooming and cleaning tools in one convenient package while offering better value than purchasing products separately.
Which product should I use first?
For best results, use the Grooming Rake & Comb first to remove loose undercoat, then use the FurFree Roller to remove any remaining pet hair from furniture, bedding and clothing.
Returns & Refunds
Do you offer returns?
Yes. FurFree offers a 30-Day Satisfaction Guarantee.
How do I request a return?
Simply contact our support team with your order number and details of your request, and we'll guide you through the process.
How long do refunds take?
Approved refunds are typically returned to your original payment method. Processing times can vary depending on your bank or payment provider.
General Questions
Is FurFree eco-friendly?
Yes. The reusable FurFree Roller helps reduce the need for disposable lint rollers and sticky sheets.
Why choose FurFree?
We're committed to providing practical, reusable pet care solutions that help pet owners enjoy cleaner homes and happier pets.
How can I contact FurFree?
We aim to respond within 1 business day.
Can't find the answer you're looking for?
We're Here To Help
Get In Touch
Contact our friendly support team and we'll be happy to assist.