Frequently Asked Questions
Everything You Need To Know About FurFree
Whether you have questions about our products, delivery, returns or your order, you'll find the answers below.
Can't find what you're looking for?
We aim to respond to all enquiries within 1 business day.
Orders & Delivery
How long does delivery take?
We aim to process orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days after dispatch.
Will I receive tracking information?
Where tracking is available, you'll receive a dispatch email containing tracking details once your order has been shipped.
Can I change my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to assist before your order is dispatched.
Do you deliver throughout the UK?
Yes. FurFree delivers across the United Kingdom.
FurFree Roller
What does the FurFree Roller remove?
The FurFree Roller is designed to remove pet hair from sofas, carpets, pet beds, upholstery, clothing and other fabric surfaces.
Does it work on both dog and cat hair?
Yes. The FurFree Roller is effective on both dog and cat hair.
Is the FurFree Roller reusable?
Absolutely. Simply empty the collection chamber and continue using it again and again without the need for disposable sticky sheets.
Does the roller require batteries?
No. The FurFree Roller is completely manual and requires no batteries or charging
Grooming Rake & Comb
Which pets is the Grooming Rake & Comb suitable for?
The grooming tools are ideal for many medium and long-haired breeds that shed regularly.
Will it hurt my pet?
No. The rounded teeth are designed to gently remove loose undercoat and tangles when used correctly.
How often should I groom my pet?
This varies by breed and coat type, but regular grooming can help reduce shedding and keep coats looking healthy.
Can it help reduce pet hair around the home?
Yes. By removing loose fur before it falls naturally, regular grooming can help reduce the amount of hair found on furniture and flooring.
Ultimate FurFree Bundle
What is included in the Ultimate FurFree Bundle?
The bundle includes:
- FurFree Roller
- Grooming Rake
- Grooming Comb
Everything you need to tackle shedding and pet hair around your home.
Why should I choose the bundle?
The bundle combines grooming and cleaning tools in one convenient package while offering better value than purchasing products separately.
Which product should I use first?
For best results, use the Grooming Rake & Comb first to remove loose undercoat, then use the FurFree Roller to remove any remaining pet hair from furniture, bedding and clothing.
Returns & Refunds
Do you offer returns?
Yes. FurFree offers a 30-Day Satisfaction Guarantee.
How do I request a return?
Simply contact our support team with your order number and details of your request, and we'll guide you through the process.
How long do refunds take?
Approved refunds are typically returned to your original payment method. Processing times can vary depending on your bank or payment provider.
General Questions
Is FurFree eco-friendly?
Yes. The reusable FurFree Roller helps reduce the need for disposable lint rollers and sticky sheets.
Why choose FurFree?
We're committed to providing practical, reusable pet care solutions that help pet owners enjoy cleaner homes and happier pets.
How can I contact FurFree?
We aim to respond within 1 business day.
Can't find the answer you're looking for?
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Contact our friendly support team and we'll be happy to assist.